Refund policy

Last updated: January 22, 2026

At MadinahShutter, all products are printed on demand and made specifically for each order. Because of this, we maintain a limited return and refund policy aligned with our fulfillment partner Printful.

Damaged or Incorrect Items

Please inspect your order upon arrival.

If you receive an item that is defective, damaged, or different from what you ordered, contact us within 30 days of delivery at:madinahshutter@gmail.com

Include:

• Order number
• Description
• Photos

If confirmed, we will arrange a replacement or refund.

Non-Returnable Items

Because our artworks are made to order, we do not accept returns or refunds for:

• Change of mind
• Incorrect size selection
• Design preference
• Sale items or gift cards

Integrated archival markings included within the artwork form part of the original artistic composition and do not constitute customization requested by the customer.

European Union

In accordance with EU consumer law, the 14-day withdrawal right does not apply to print-on-demand artworks.

Refunds

Refunds will be issued to the original payment method within 5–10 business days.